Shipping and Delivery Policy
Delivery time & shipping costs
The products are tailor-made for you and this obviously takes time. The order can be delivered between 1 and 15 working days, except for public holidays or vacations. You will then be notified.
The stated prices do not include shipping costs.
Delivery is via the BPost parcel deliverer. You will receive a proof of shipment after we have handed over the package to the carrier. In general, the delivery will take place the following Tuesday or Friday following the completion of your order between 8:00 AM and 5:00 PM. Unfortunately, we cannot guarantee the exact time of delivery.
I have provided a wrong delivery address!
Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
Reflection time/return
Products that you buy through this webshop, which are custom made according to the specification you entered. The right of withdrawal therefore does not apply.
The sale is final after successful payment.
Contact
We do our utmost for you as a customer. This means that you can easily contact us. If you have any questions about any of this, you can reach us via the contact form on our website.
Complaints
It can always happen that something does not go quite as planned. We recommend that you first notify us of any complaints by sending an email to info@aost.be. We will then look for a suitable solution together with you.
Payment methods
You can pay for your order via BanContact or credit card.